Is your Chromebook not turning ON? Well, you have come to the right place. When we say that the Chromebook isn’t turning on, we are referring to any-one of the situations listed below:
- The Chromebook is turning on, but the screen is black.
- The device turns on but then powers off immediately.
- The screen remains black even after opening the lid.
- The device boots into the chrome OS but can’t log in to your account.
- You are logging into the device, but it keeps crashing.
- Nothing is happening even when you press the power button.
Fixing a Chromebook that won’t turn ON
This article will specifically address this issue and give you guidelines on what to do if the Chromebook won’t turn on. We can’t tell why Chrome OS users face this issue at times, but it happens in different cases. Before you forge forward, ensure that your Chrome OS is up to date. You must also note that some solutions may apply to you, while others won’t. As a Chromebook owner, you should try all the given guidelines as the processes won’t harm the device.
Step 1. Ensure your Chromebook is charging.
Usually, when the charger is connected to your device and its charging, the LED light indicator turns to amber. Please leave it to charge for 3.5 hours, then try turning it on again. If it doesn’t turn on, then try charging it with a different charger. After all, if it still won’t charge, you might need to troubleshoot the charging issues first. You can check out our complete guide on How to fix a Chromebook that is not charging.
Step 2. Do a hard restart.
This method applies to a Chromebook that turns on the screen remains black. In this case, hold down the Refresh key+power to restart your Chromebook for around 30 seconds. This hard restart will clear the RAM and any other caches preventing the OS from booting. If the device powers down, you can reboot it again to see if that fixes the problem.
Step 3. Remove any connected USB devices.
At times external hardware does interrupt the chrome OS boot process. By removing the devices, the laptop might work. Unplug them one by one to see which one was the problem. After that, try starting your computer. That has worked for several people but if it doesn’t work for you, try the next step.
Step 4. Sign in as another user.
If the Chromebook boots up but still can’t log in to your account, it could be due to syncing issues between the machine and the users’ Google account. Create an account or try logging in as a guest.
Step 5. Remove apps from Google chrome.
If you encounter blank screen issues, you may need to disable your apps that were installed from the chrome web store. Some apps don’t get updated and get incompatible from the start. If it is still crashing, then remove any Google chrome extensions and apps that were recently installed. Assuming you can’t do this on your Chromebook since it can’t turn on, use another PC and sign in to Chrome with the same Google account used on the Chromebook.
If automatic sync was enabled on the Chromebook, all installed and added extensions or Chrome apps would be available on the new device. You can uninstall them from here. Once done, proceed to boot your Chromebook. Ensure the internet connection is active for it to connect and sync the changes.
Step 6. Update your Chrome OS.
The purpose of doing an update is to ensure you’re running the Chrome OS’s latest version. To update your operating system version, you can check our post on How to update Chromebook.
Step 7. Run a complete powerwash.
Please ensure you backup your data before doing this, for it will completely erase all your local data and accounts. Powerwash restores your device to its factory settings. Please read our complete master guide on How to Powerwash (Reset) a Chromebook.
Step 8. Contact the manufacturer.
This method is easy when your device still has a warranty to get professional help easy and for free.
Step 9. Remove and replace the battery yourself.
If you tried everything and it didn’t work, you might need to remove the battery yourself, although it might void the warranty; therefore, this option should be treated as a last resort. The battery is always a large black rectangular block with a cable connected to it. Use a screwdriver to unscrew the back cover to replace the battery.
Those are nine solutions you can use to troubleshoot a Chromebook that won’t turn on. If all of the above doesn’t work, consider contacting the manufacturer/seller if the warrant is still void. Alternatively, you can take it to a professional for further checks. If you have trouble carrying out any of the steps above or you want to share any information with our readers, please feel free to leave a comment below.